"Bureaucracy defends the status quo long past the time when the quo has lost its status." Laurence J. Peter
When you want to change something in your organization, but you keep encountering resistance, and there's no clear reason why beyond "that's the way we've always done it"... be careful.
That simple phrase is a big red flag that should not be underestimated. It has been the death knell for many a well-sponsored initiative, including multi-million dollar system implementations.
Overcoming the powerful tide of the status quo takes time and diligence. You have to get some of the resistors on board -- and not just the ones at the top. Here are five steps:
This process is not for appearance's sake, it's for real. You will develop a deeper understanding of why things really are the way they are, so you can address what is in the hearts and minds of your workforce. And then change has a chance.
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A well-traveled guide in a diverse array of organizational cultures, Emily Porter has a distinct POV marked by large doses of realism, empathy and outright humor. She has lived and worked in DC, NYC, Boston, Richmond (VA) and now Minneapolis.