SERVICES AND APPROACH
We use a process that leverages proven methodology, best practices and real-world experience to support:
Also available for interim executive opportunities at start-ups, small to large firms and non-profits!
EXPERIENCE AND EXAMPLES
Ensure on-going success with objective research, insightful analysis, practical plans and dedicated execution.
Long-Term Planning: Fortune 500
As a consultant for Target, I helped evaluate the long-term preparedness of technology, people + processes. Conducted research, analyzed needs, gave recommendations and led cross-functional workshops.
Results: Set priorities, filled gaps and resolved issues, including a new resolution process to improve cross-functional collaboration.
Finding Root Cause: Fortune 500
A large, global highly matrixed company was experiencing process hiccups that affected clients. After conducting a series of interviews throughout the supply chain, we developed core process improvements, clarified roles and responsibilities, and improved communications.
Synching Up Technology & Business: Fortune 100
As a consultant for Target's technology team, I helped internal groups identify core issues, build collaboration and develop new processes for a forward-looking change initiative.
Strategic, Integrated Communication: Fortune 500
Brought on to rebuild the communications department, I reorganized team, improved focus and process management. Launched new brand-aligned strategies for communications, social media and charitable giving. Results: All-time high engagement, "best place to work" awards.
Maturing Technology + Operations:
As a consultant for the EVP, Global Technology & Operations, I helped define the organizational strategy, develop priorities and Key Performance Indicators, and address morale issues. Results: Improved strategic focus, efficiency and flexibility and engagement with new processes, change management and better communications.
Improve trust, communication, agility and performance across functions for your team or whole organization.
Facilitative Leadership Development
Using world-renowned ToP Methodology developed by the Institute for Cultural Affairs, I help teams develop facilitative leadership styles to achieve higher quality work, relationships and results. These workshops are custom-designed for clients to address a range of needs, including:
- Optimize Organizational Outcomes
- Accelerate Culture Shifts + Change Programs
- Build Enterprise Mindsets across Functions
- Strengthen Diversity + Inclusion
- Power Up Inspiration + Innovation
- Enhance Transparency + Accountability
Building Credibility during Change: ERP Implementation
Following a difficult Oracle implementation, MoneyGram was challenged with adoption, credibility and change-weariness. Results: Developed a change leadership plan that improved communication, reliability and teamwork. Tools included stakeholder assessments, conflict resolution and team-building sessions, ROI analyses, KPI score-cards, leader development, communication and employee engagement.
Successful $85M ERP Upgrade:
Led successful complex, cross-functional Change and Communication strategy and implementation for the University of Minnesota's $85m upgrade of HR, Finance, Faculty and Student systems.
Building Best-in-Class Regulatory Affairs: Fortune 500
This large company sought to develop a world-class regulatory affairs division.
Results: Developed new organizational design, along with a competency model, job families, clearer career pathing and learning opportunities. I also developed a change and communication plan to drive culture goals and improve credibility.
Move, touch and inspire with save-the-day stories, eye-opening visuals and ideal placement.
Branding + Marketing Inside + Out:
Encountering soaring growth and competition, this travel insurance and assistance company sought to re-brand in the US after being acquired by Allianz. As Marketing VP, my team developed integrated branding, advertising and marketing. Built a platform for traditional distribution, innovating with suppliers and consumer-direct. Founded the industry's first trade association. Results: Significant acquisition and retention. Global awards for "living the brand," plain English policies, and thought leadership.
Fostering Engagement in a Crisis:
As interim head of advancement and public affairs for a global non-profit during its biggest crisis in 30 years, I helped define the approach for social media, community engagement, PR and fund-raising. Results:Raised +60% of annual revenue in three months and created a sizable media presence.
Integrating Brand, Communications + Customer Experience: Fortune 100
As public affairs director for American Express, I managed high-profile issues in retail, restaurant and travel industries. Led high-performing teams on integrated PR, marketing and product strategies. Ran media and crisis response. Developed corporate presentations, consumer promotions and content. Managed relationships with partners and celebrity talent such as Jerry Seinfeld, Tiger Woods, Disney, Microsoft, Delta, and more. Improved Customer Experience in Service & Operations. Results: Exceeded media & partnership revenue goals.
“Emily accomplished excellent results with ease in a multi-cultural environment. Her strategic thinking and clear leadership made her very valuable to a complex international team of professionals. I have appreciated her insight and council on many occasions.”
Sabia Schwarzer, VP, Communication Allianz North America